Once bursary providers provide SHAP with the details of prospective accommodation providers, SHAP will use Government approved checklist criteria to perform the accreditation process and submit reports and recommended grading.
Non-compliant providers will be given an opportunity to appeal the outcome. SHAP will endeavour to assist these providers by providing expert knowledge in key areas of concern so as to achieve the necessary grading standards.
SHAP will perform ongoing monitoring and deploy an online complaints portal where student residents can raise any concerns pertaining to issues of non-compliance that may arise post-accreditation thereby fostering ongoing surety that service providers maintain their obligations and uphold the minimum standards. This will serve SHAP as an early warning system from which small flames can be tended to before becoming raging fires.
Inspection
Using Governments guidelines together with our panel of inspectors' expertise, accreditation inspections will be thorough and standardised.
Recommendation
The inspection panel will recommend grading to bursary providers based on pre-determined criteria.
Appeal
Should an accommodation provider appeal the outcome of an accreditation inspection, SHAP will follow an appeal process in order to allow the provider an opportunity to rectify any areas of concern.
Monitor
It is imperative that residences that have been accredited maintain the basic standards. To ensure this, SHAP will endeavour to monitor housing providers on an ongoing basis.
Assistance
In an effort to fast-track the influx of beds so desperately needed SHAP aims to help non-compliant accommodation providers improve their facilities in line with Governments norms and standards by offering expert advice on key areas.
Upskilling
With decades of experience in student housing, SHAP will offer value adding training workshops to upskill new providers in living-learning principles and best practices.
